FAQs
Man Behind
Who is Prakash Bang?
Has anything been written about him and his service?
Premium Mangoes
What's so special about Prakash Bang's premium mangoes?
What makes Prakash Bang's mangoes an ideal gift?
How is the fruit selected & graded?
How does the fruit mature?
How are the mangoes packed?
Orders
How do I place an order? Is it possible to gift to multiple receivers?
Is my Order number important?
What if I forget my Order number?
How do I check the current status of my orders?
Can I cancel an order after it is submitted?
Can I change the sender and receiver details of my order?
What if there's a problem with my order?
What if I order for more than 100 boxes?
How do I get in touch with you for any help?
Delivery
When do the deliveries begin? What is the lead-time for delivery?
How is my order delivered?
Do you deliver worldwide?
Which are the destinations covered?
Do you charge extra for shipping?
What's the proof of delivery?
What in case my order is not delivered?
What if the receiver refuses to accept the delivery?
What if the receiver is away for a while?
Payment
What are the different payment options available?
Is my credit card transaction secure?
In what currency will I be charged for the purchases I make?
Can I change the payment option for the order placed?
Do you accept International credit cards for deliveries within India?
Can I pay with cash?
Where do I mail the cheque?
Man Behind
Who is Prakash Bang?
Prakash Bang, 55, marketing professional, in 1990 pioneered the concept of gift packing and door delivering premium Alphonso mangoes throughout India and many parts of the world. Obsessed with quality, his hunt for ideal mango orchards ended in sleepy little villages in Devgadh & Ratnagiri in the State of Maharashtra that are known to produce the finest quality of the Alphonso variety. Since then, his famed mangoes have mesmerized thousands of homes throughout the world. In quest to offer more and more varieties of mangoes, Prakash now also introduces the Kesar variety that's best harvested in State of Gujarat.
Has anything been written about him and his service?
Ever since Prakash Bang started his career, he has pioneered many marketing concepts. His 35 years of marketing experience includes door-to-door selling, database management & marketing, advertising and direct marketing. His unique ideas were well appreciated by his customers and the media too. All major publications in India have featured Prakash Bang and his activities. Check the press clippings.
Premium Mangoes
What's so special about Prakash Bang's premium mangoes?
There are hundreds of varieties of mangoes. Every part of the world, and India is no exception, produces many varieties. The locals relish their soil's produce. Talk of the mango in India, and the Alphonso tops the list. The Alphonso variety is widely produced in the coastal region of Maharashtra and Gujarat- the two States of Western India. Amongst the two, the variety grown in Konkan, coastal Maharashtra is better known for its taste. And within the Konkan belt rests Devgadh & Ratnagiri, blessed with soil, sun and humidity that imparts a very unique aroma and flavour to its mangoes.
Likewise, the Kesar variety has its share of uniqueness that are best grown in Gujarat.
What makes Prakash Bang's mangoes an ideal gift?
A gift received when least expected pleasantly surprises the receiver. The gesture is well remembered. It's common to gift during the festive times, but in the middle of the year, when there's no festivities happening, Prakash's box of mangoes, aptly branded Bangoes, do make a lasting impression.
There's more. Unlike conventional gifts, his mangoes reach home, to be enjoyed by the entire family. Frankly, we are yet to come across people who don't appreciate the taste of a good mango.
Finally, the attractive packing and the quality of fruit set the box apart. It's indeed a gift in good taste.
How is the fruit selected & graded?
Prakash Bang selects his mangoes by the shape and size. The Alphonso weighs around 275 grams and Kesar weighs around 325 grams each. The human senses of look, touch and smell play an important role while packing the mangoes.
How does the fruit mature?
The mango is harvested before it ripens on the tree. The fruit is then laid on hay and allowed to mature the natural way. As the Alphonso and Kesar matures, the colour changes from green to golden yellow and starts imparting its unique, sweet aroma. You may want to know that Prakash never allows chemical agents to hasten the ripening process.
How are the mangoes packed?
The time taken for transport to the final destination of delivery decides the stage of ripeness at which the mango needs to be packed. Each mango is then checked for any superficial skin blemishes before they are packed. 12 of the choicest fruit are individually cushioned in foam nets and then gift packed in an attractive and sturdy 5-ply carton. Finally, each carton is strapped and sealed making it worthy for travel over long distances. Knowingly, we never take a chance.
Orders
How do I place an order? Is it possible to gift to multiple receivers?
Just select the variety of premium mangoes you want to buy/gift from the Home Page of bangoes.com and follow the Order Form. It's quite simple. Give your details, the receiver's details and choose the payment option to successfully complete the ordering process. You also have the facility to gift to multiple receivers through the same Order Form. For e.g. you can gift 1 box to Delhi, 3 to Mumbai and 2 to Pune.
Is my Order number important?
Yes. The Order number is required for tracking your order and also for future correspondence. Your Order number is a unique one and will be displayed once the ordering process is successfully completed. Please note this Order number.
What if I forget my Order number?
Incase, you forget/misplace your Order number, please contact us. Mention your name and contact information, so that we can provide you with the Order number.
How do I check the current status of my orders?
We have provided a field 'Order Status' on the Home Page of bangoes.com to track the current status of your orders. You just need to enter your Order number and the order status will be displayed. Incase, this doesn't work due to some reasons, please contact us. We will mail you the order status within 1 working day.
Can I cancel an order after it is submitted?
No you can't cancel an order once the payment process is complete.
Can I change the sender and receiver details of my order?
This is a rare case. You can definitely change the sender and receiver details of your order by mailing us the new details contacting us. We will be able to change the details only if the order has not entered the shipping process. We will keep you informed.
What if there's a problem with my order?
In the unlikely event of a shortcoming from our side, your mango box remains undelivered, you will have the option to ask for a full refund or to have the box delivered to an alternative address. You can also carry forward the order to the next year at the same price, irrespective of the price hikes in the future.
What if I order for more than 100 boxes?
You become Prakash Bang's special customer. He will therefore, free of cost, print your name on the box with the remark "Specially packed for…"
Check Calling Corporate India.
How do I get in touch with you for any help?
Please visit our Customer Care page.
Delivery
When do the deliveries begin? What is the lead-time for delivery?
Each variety is best harvested in different seasons. The Alphonso is at its best in April & May and the Kesar in June. We normally start the bookings a month in advance and all deliveries are completed sequentially- on a first come first served basis. Dispatch schedules are updated periodically.
How is my order delivered?
Blue Dart our logistics partner is entrusted with the job of delivering the boxes of premium mangoes across India. Since we have been working with them for many years now, they are well trained to cater to our special needs of door delivering a perishable like fruit. Blue Dart covers almost all major towns and cities in India. Incase your destination is not serviced by Blue Dart, we will have to dispatch the box through some other reliable courier company. We will inform you accordingly.
Do you deliver worldwide?
Yes, to select destinations. Please click here to order.
Which are the destinations covered?
Almost all major towns and cities in India are covered.
Do you charge extra for shipping?
No. The price mentioned on the Home Page of bangoes.com is an all-inclusive price. No hidden costs.
What's the proof of delivery?
Every confirmed order has an Order number. This will be your unique number which will help you to track your delivery status online as well as serve as your reference number should you need to get in touch with our Customer Care Centre. Please note that we cannot give hard copies as proof of deliveries.
What in case my order is not delivered?
In the unlikely event of a shortcoming from our side, your mango box remains undelivered, you will have the option to ask for a full refund or to have the box delivered to an alternative address. You can also carry forward the order to the next year at the same price, irrespective of the price hikes in the future.
What if the receiver refuses to accept the delivery?
In very rare cases, we find people reluctant to accept the box as a gift as a matter of their personal policy. We therefore, have no other option but to destroy the box at the destination. We don't call back the box, as it serves no purpose. In all such cases, you will be kept informed about the delivery attempt but no refunds will be given.
What if the receiver is away for a while?
In case the address of delivery is locked on the first attempt, our couriers leave a message behind and also make a second attempt within the next two days. They also try and call up the receiving party to know the suitable time for delivery. If all attempts fail, we instruct them to destroy the box. In such cases we give you the proofs of attempts made but no refunds will be given. Please note that the delivery of the mango boxes will not be attempted on Sundays or on any public holidays due to unavailability of courier service.
Payment
What are the different payment options available?
You have an option to pay by:
1. Credit Card
2. Net Banking
3. Cheque
We have a tie-up with CCAvenue an e-Payment Service Provider to accept payments via Credit Cards and Net banking facilities in real-time. You can pay by using:
· Master cards, Visa cards, Amex cards, JCB cards, Diners cards and CitiBank E-cards issued anywhere in the world.
· HDFC, Centurion Bank, CitiBank, net banking customers can now also pay online.
Is my credit card transaction secure?
CCAvenue our e-Payment Service Provider uses the most powerful Verisign secure socket layer (SSL) for encrypting credit card numbers during transmission. To put this into non-technical terms, it would take 340,000,000,000 years for today's fastest computers to crack Verisign SSL.
In what currency will I be charged for the purchases I make?
The charges will be billed to your credit card as www.ccavenue.com. All prices are listed in Indian Rupees. If you use a non-Indian credit card, your bank will automatically convert to your home currency based on the exchange rate when the order is confirmed. This will be reflected in your Credit Card statement.
Can I change the payment option for the order placed?
Once you register an order with us, you cannot change the payment option for that particular order.
Do you accept International credit cards for deliveries within India?
Yes, we accept all Indian/International Visa, MasterCard, and American Express credit cards.
Can I pay with cash?
No.
Where do I mail the cheque?
Mail the cheque payable at Pune, India to 'Prakash Bang & Sons' at:
1133/5 F C Road Opp police grounds
Shivajinagar
Pune 411 016, India
Order will be processed only after the receipt of the cheque. Your order will be cancelled if we do not receive your payment in 10 business days. Please remember to write your full name and the order number at the back of your cheque.
